Refund Policy

1. Purpose

2. General Refund Policy

All paid plan purchases are final and non-refundable, except in the following limited circumstances:

• The paid plan has not been used (as defined in Section 3), and the request is made within 3 days of purchase.
• You were charged due to a verified billing error.
• A refund is required under mandatory applicable consumer protection laws.

Purchasing a paid plan constitutes your acknowledgment that you have had the opportunity to evaluate the Service via our free plan prior to purchase. Change of mind, dissatisfaction, lack of use, or failure to achieve any specific career outcome do not constitute grounds for a refund.

3. What Counts as "Used"

A paid plan is considered used - and therefore ineligible for a refund - if any paid-feature activity occurs after purchase, including but not limited to:

• Generating, downloading, exporting, or saving a resume or cover letter using paid features.
• Using AI-powered suggestions, rewrites, premium templates, or advanced editing tools.
• Consuming any credits, tokens, or quotas associated with your paid plan.
• Accessing any feature gated behind the paid or Pro tier.

SureShortlist uses internal usage logs and system records to verify activity. Our determination of usage status is final.

4. 3-Day Refund Window for Unused Plans

You may request a refund only if all of the following conditions are satisfied:

• You purchased a paid plan on sureshortlist.com.
• No paid-feature usage has occurred on your account after the time of purchase.
• Your refund request is submitted within 3 days (72 hours) of the purchase timestamp.
• This is your first-ever paid plan purchase on SureShortlist.
• Your account has no history of prior refund requests, policy violations, or suspicious activity.

If approved, the refund will be returned to the original payment method. Processing time is 7-14 business days. Approval is not guaranteed and is subject to internal review per Section 7.

5. Subscription Renewals

Refunds are not provided for subscription renewals under any circumstances. It is your sole responsibility to cancel your subscription before the renewal date to avoid future charges. Cancellation stops future billing only and does not entitle you to a refund for the current or any prior billing period.

6. Billing Errors

We will issue corrections or refunds for clear, verifiable billing errors, including duplicate charges, incorrect amounts due to system error, or charges after a confirmed cancellation. Billing error claims are subject to verification using our payment and system records.

7. Refund Review Process

All refund requests undergo mandatory internal review. SureShortlist evaluates each request using account usage data, system records, account history, and purchase timestamps. Refunds are a limited, discretionary exception - not an entitlement. SureShortlist reserves full and sole discretion to approve or deny any request.

8. Non-Refundable Situations

Refunds will not be issued under any of the following circumstances:

• Request submitted after the 3-day window.
• Any paid-feature usage has occurred.
• The purchase is a renewal, upgrade, downgrade, or extension.
• The account has a prior refund request history.
• The account is in violation of our Terms of Service.
• Dissatisfaction with AI-generated content where the Service functioned as described.
• Failure to obtain job interviews, employment offers, or any specific career outcome.
• Purchases made under a promotional or discounted offer.

9. Fair Use & Anti-Misuse Policy

The following are strictly prohibited and will result in immediate forfeiture of refund eligibility:

• Account sharing or use of an individual plan for team or commercial purposes.
• Creating multiple accounts to circumvent refund eligibility.
• Providing false or misleading information in a refund request.
• Automated scraping, bulk generation, or platform abuse.
• Filing a chargeback without first contacting SureShortlist.

Confirmed misuse will result in immediate and permanent account termination, full forfeiture of any refund, and a permanent ban from the platform.

10. Chargebacks & Payment Disputes

Initiating a chargeback without first contacting SureShortlist is a violation of this Policy. Contact us at [email protected] before initiating any payment dispute.

11. How to Request a Refund

To submit a refund request (where eligible), email [email protected] with:

• The email address associated with your SureShortlist account.
• The date and exact amount of the transaction.
• The plan purchased.
• A detailed reason for the request.

Incomplete requests will not be processed.

12. Consumer Law Rights

Nothing in this Policy is intended to exclude or restrict any rights you may have under mandatory applicable consumer protection laws.

13. Limitation of Liability

To the maximum extent permitted by applicable law, SureShortlist's aggregate liability shall not exceed the total fees paid by you in the immediately preceding billing period.

14. Policy Modifications

SureShortlist reserves the right to amend this Policy at any time without prior notice. Changes take effect immediately upon posting to sureshortlist.com.

15. Governing Law

This Policy is governed by the laws of India. All disputes shall be resolved exclusively in the courts of Delhi.

16. Contact Information